Terms and Conditions

Monthly Services
Contracting
Onsite Offsite Hourly Billing
Return Policy | Discounts for service outages.
Leasing Options
Privacy Statement
Monthly Service  | Auto Rating
Late Payment Fees
Partners and Resellers

Monthly Services
Setup fees and/or hardware fees are paid in full, before we begin building your systems.
We will bring your systems live after receipt of first month's hosting fees
All customers are billed one month in advance.
Any monthly service fees that have a total value less than $1,500 will be paid by direct deposit, which requires a voided check or charge card.

Contracting
Applicable setup, software and or hardware fees must be paid in full at the point of signing the contract 1/2 of the total labor and/or development must be paid before development or labor work begins. When 1/2 of the total labor and/or development is complete one half of the remaining balance is due before the work is completed.
The final balance must be paid before the system is turned live and passwords and documentation is distributed the customer. All additional services will be covered under a separate agreement following the same payment terms.

 

Onsite/ Offsite Hourly Billing Technicians will fill out and obtain a signed work order for any work performed. A Credit card must be left as a deposit on the account.  When the customer signs off on the work order, a charge will be applied to a credit card. All customers have the option to pay with a company check before the IDSS technician leaves the premises. Return Policy Discounts for Service Outages. All requests for service outage refunds must be sent via email to billing@internetdatastorage.com for a billing representative to review. This applies only for IDSS network outages, and not major telecom outages, power outages, and outages on shared services.   Leasing Options Our customers have the option to use any leasing company or use one of our leasing partners.  IDSS is not legally or financially responsible for any 3rd party leasing company actions nor are their actions a refection of Internet Data Storage & Systems. Privacy Statement iareanet will never reveal, misuse or disclose your company profile, email address, and/or confidential billing information to our customers or vendors. Your information will never be sold or transferred from iareanet.   Monthly Service  | Auto Rating Because some of our service fees are variable costs e.g. bandwidth, service fees and telecom charges we will re-rate your monthly bill to reflect the increase in service.   Late Payment Fees All invoices that are more than 10 days late will have a 9 % interest charge applied to the invoice. All invoice that are more than 45 days late will be charged to your company’s credit card. If a charge to your credit card is unsuccessful and any of your invoices are more than 60 days late it will result in service suspension until the account is paid current. All invoices that are more than 90 days late will result in collections of total contract value. Partners and Resellers Partners and Resellers are expected to pay in full and on time every month.  If payments are not received promptly your partnership can be revoked. Our partners and resellers are required to follow the above payment terms.