iareaPHONE RETURNS

Defective phones are the only form of returns available for either exchange of alternate item of equal value or for same item.  If an exchange is of greater value, purchaser is required to pay for value prior to shipment of exchange.  A representative must be notified and an RMA must be issued within 15 days of when you received the merchandise.   Freight is non-refundable.  You are responsible for arranging shipping and will incur any costs.

DEFECTIVE PRODUCTS

If you think that your phone may be defective, please contact a representative so they may troubleshoot before you ship merchandise.  Please be sure to contact support to determine whether your item(s) are defective, many times they are not.  Any returns that are unauthorized will be considered overgoods.  Once a technician has determined the phone may be defective they will issue you an RMA.  All defective returns will be tested, once the item has been confirmed defective the exchange will be shipped. 

EXCHANGES

You may return defective phones for an exchange within 15 days of your invoice date if item(s) are in original condition, including original packaging and if an approved RMA# is issued.  Freight is non-refundable.  All products must be received at our Warehouse within 10 days of issuing the RMA#.  Items received after 10 days will be refused.  All RMA numbers must appear on the shipping labels – please DO NOT mark on the outside of box.

SHIPPING AND HANDLING FEES

Shipping, handling, freight charges are non-refundable.  Shipping cost is not refundable for undelivered, unclaimed or returned packages, unless an error occurred on our part.  The customer is responsible for shipping and handling on all returns including defective products.  Returns sent COD will be REFUSED.   

WRONG ORDER

iareaPhone is not responsible if you order the wrong product.  Please make your selections carefully and review all orders before submitting them.  If you have any questions knowledgeable representatives are available to assist you.

OVERGOODS

Any phones that are returned without being issued an RMA will be considered overgoods.  Any phones return without being authorized by a technician first will be deemed overgoods.  Phones that were shipment without following our procedures will be considered overgoods.  Phones returned that are not defective will be considered overgoods.  All overgoods will be returned to the customer and the customer will be charged a $75 processing fee per shipment, plus any shipping or other expenses incurred by iareaPhone.com.  Funds must be collected prior to shipment of overgood return otherwise iareaPhone.com considers the item(s) forfeited and property of iareaPhone.com.  

SHIPPING REQUIREMENTS

All exchanges must be arranged by customer and shipped via a traceable service, i.e. UPS, Fedex, DHL.  A tracking number must be issued to iareaPhone.  If the merchandise is lost in transit you are responsible for locating the merchandise and getting it delivered to us.    

REPLACEMENT PRODUCTS

Exchanges will not be shipped until the original item has been received, examined and accepted.  After the item has been approved and all components accounted for the exchange item will be shipped.

LOST SHIPMENTS

Returns should be shipped insured and shipped by such carriers as UPS, FEDEX, DHL etc who issue tracking numbers.  iareaPhone assumes no liability for lost or damaged return shipments.  You incur risk of loss and will be responsible to file any claims with the carrier.  Your purchase must be pre-paid before delivery – COD will be refused. 

EXCLUSIONS

Not all products are included within these return policies.  These hold true for most of the iareaPhones.