Frequently Asked Questions

iareaPhone is here to help! Please check the Frequently Asked Questions first for quick answers to common questions. Don't see your question? Please contact us. Think your question, should be added? Please email us at support@iareanet.net. Thanks!

OPERATING QUESTIONS:

Q: Do either the one port or two port ATCOM 320 support POE?
A: No, neither phone supports Power over Ethernet.


Q: Does this phone work with Linux ? if it does work with which kernel, kernel 2.4 or kernel 2.6?
A: It works with any computer that has a sound card. It works with Linux kernel of any version that has a working USB driver.


Q: What's the minimum bandwidth the phone requires? Is it going to work on a 128kbps DSL line with the G.729 codec?
A: If you use G729 as codec, you will need 12 kbps. If you use G711 as codec, you will need 64 kbps. This phone supports both. It is your choice.

Q: Does the phone support the ilbc, gsm and speex codecs?
A: It does not support ilbc or speex. It supports GSM But ILBC support will be coming in the next revision of the firmware. We are not sure when this will be exactly, approximately in the next six months.


HARDWARE QUESTIONS:

Q: Do either the one port or two port ATCOM 320 support headsets?
A: You may attach a headset through the handset.

Q: Do the phones support European power adapters?
A: The power unit we ship with the phones support US and Euro Power voltage. We suggest procuring a 3 Pin dummy adapters the 2 Pin US adapter.

SETUP QUESTIONS:

Q: I ordered some phones from you recently. What is the correct version of firmware?
A: The correct version of firmware for the phones is kept up to date on the website, please go to downloads. Please be careful to download the correct firmware for your model of phone. If you have any questions please ask.


Q: The phone works for a while, but then the buttons stop functioning properly. Is the phone bad? What can I do?
A: This does not mean that the phone is bad, but that the wrong firmware as been uploaded. The phone must be reflashed with the correct firmware, if you are unsure please contact a representative.

Q: When I am using the hands-free speaker/microphone the person on the other side can hear oneself back even though the echo cancellation option is activated. Is there anything else I can do to fix this? I really don't want to use the handset.
A: This is a useful feature called "Analog Sidetone". Try this - Pickup your Polycom handset and blow air into the mouthpiece while holding the other end of your handset to the ear, just as you talk to someone. You should hear your own blowing sound. This shows that your handset is functional. If there is a lot of echo when you are on speaker phone, please uncheck all options like 'VAD' - Voice Activity Detection etc, except 'AEC' - Auto Error Correction.


Q: The phone is not responding, what can I do?
A: If your phone is not responding it must be reflashed, please follow these directions.

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